Inntopia + TRI CardDog

The Inntopia + TRI CardDog integration creates a tokenized gateway that works on both Inntopia CRS and Inntopia eComm sales channels. The integration supports both tokenization and Card Verification Value (CVV). Tokenization requests are returned by First Data, and transactions are processed through the Transaction Resources, Inc. (TRI) merchant account.

Note: Credit Card Authorization Service Cutoff Time: Credit card transactions are recorded as of the local date and time for all CRS users. Change the time specified as the daily batch cutoff with your credit card authorization service.

The following transaction types and features are supported by the Inntopia + TRI CardDog integration.

  • Purchase
  • Void
  • Refund
  • Tokenization
  • Card Verification Value (CVV) Code Capability
  • Address Verification Service (AVS)
  • Multi-Currency Pricing
  • Inntopia sends tokenization request to TRI CardDog with encrypted card data.
  • TRI CardDog relays tokenization request to First Data with encrypted card data.
  • First Data returns token for the encrypted card to TRI CardDog.
  • TRI CardDog returns the token to Inntopia.

Inntopia offers the ability to collect and submit Card Verification Value (CVV) codes for use with TRI CardDog.

If you are a reseller using the TRI CardDog payment gateway and want to request activation of the necessary fields in Inntopia CRS and Inntopia eComm to collect, view, and submit the CVV code for credit-card transactions, contact Inntopia Partner Services.

Note: TRI CardDog CVV filtering is controlled inTRI CardDog; therefore, prior to activating this feature in Inntopia, review the CVV options in your TRI CardDog account to ensure you are collecting/validating CVV in all scenarios that will provide you and your guests the best user experience.

Address Verification Service (AVS) is a part of credit card authorization that aids in preventing fraudulent online transactions by verifying the billing address submitted by a customer with the billing address on file with the credit card company. Once submitted, the credit card company replies to the payment gateway with a response code indicating whether or not the billing address, and subsequently card ownership, is verified as a match.

In the Inntopia-TRI CardDog integration, AVS is supported through TRI CardDog (rather than through an Inntopia setting).

  1. Partner: Establishes a contract with TRI CardDog.
  2. Partner: Securely transmits the following TRI CardDog account information to Inntopia (preferably over the phone):
    • Merchant Number (MID)
    • Terminal ID (TID) – sometimes referred to as the CardDog Port (9001 is default)
    • Sales Channel ID
    • Desired go-live date
  3. Inntopia: Partner Services contacts engineering team to apply new setup to the TRI CardDog portal.
  4. Inntopia: Partner Services enables the TRI CardDog gateway for the requested sales channel by entering the following information in the Inntopia CRS System page:
    • Gateway – TRI CardDog
    • Merchant Number – Combination of Merchant Number and Terminal ID (CardDog Port)
    • Host
    • Inntopia Port
  5. Inntopia: Implementation team or Partner Services team works with Partner to conduct test bookings to facilitate card charges from the various sections where charges/refunds are enacted.
  6. Partner: Once testing is complete, Partner goes live on the integration.

Allow at least 10 working days to complete the setup and testing.

  • TRI CardDog does NOT use error codes.
  • TRI CardDog returns <Success/> element when a transaction is a approved, and omits this when transaction is declined.
  • In the event of a declined transaction, the Description attribute includes the text description (Exception Response) for the decline.

For all inquiries to TRI CardDog, including new accounts, customer service, and technical support, visit the Contact Us page at carddog.com.